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       Consulting & Support Rates

EFFECTIVE 1/1/2013

Tax & Business Consulting, On Site Installation, Setup, and Computer Support

$48.75 minimum for first 15 minutes - 1/10 hour increments thereafter at $195.00/hour

Local Travel Time

$97.50/hr point-to-point

Miscellaneous

Actual air, taxi fare.  Hotel and meals at local per diem per CONUS tables

Telephone, Dial Up, and Remote Support*

$48.75 minimum for first 15 minutes - 1/10 hour increments thereafter at $195.00/hour

Email Support

$48.75 per incident minimum, $195.00/hour in 1/10 hour increments for time after 15 minutes spent on problem

Training Sessions

Web Sites

Contact ASP Helpdesk for a flat fee contracted rate on training or web site development.

Training can be done for individuals or groups.  ASP Helpdesk tailors sessions to the specific needs the client.

* Remote Support Technology Surcharge

A $35.00 remote support technology surcharge will apply per incident where it is necessary to use ASP's web based support module.  Clients set up with pcAnywhere or RDP will not be charged this surcharge unless those options are not working or otherwise unavailable.

 

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Revised: January 02, 2015